Shipping Policy

Effective Date: March 24, 2026

At Hello High, we aim to provide a smooth, reliable, and discreet shipping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed, you will receive a confirmation email with shipping details.

2. Shipping Methods & Delivery Time

We work with trusted shipping carriers to ensure timely delivery. Estimated delivery times may vary depending on your location:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Please note that delivery times are estimates and may be affected by external factors beyond our control.

3. Discreet Packaging

All orders are shipped in secure and discreet packaging to protect your privacy. There will be no indication of the package contents on the outside.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable fees will be clearly displayed before completing your order.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery in real time.

6. Delays & Carrier Issues

While we strive to meet all delivery estimates, delays may occur due to:

Carrier disruptions
Weather conditions
Customs or regulatory checks
High shipping volumes

Hello High is not responsible for delays caused by shipping carriers or external factors.

7. Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, we are not liable for lost or delayed shipments.

8. Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, reach out to us and we will do our best to help.

9. International Shipping

We may offer international shipping to select locations. Delivery times and availability vary depending on destination and local regulations.

Customers are responsible for any customs duties, taxes, or import fees that may apply.

10. Contact Us

If you have any questions about your shipment or need assistance, please contact us:

Email: [email protected]
Phone: +12342039794

11. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with the updated effective date.