Return & Refund Policy

Effective Date: March 24, 2026

At Hello High, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, refunds, and replacements may be issued.

1. Order Issues

If you experience any issues with your order, including damaged, defective, or incorrect items, please contact us within 48 hours of delivery. We will review your request and work toward a suitable resolution.

2. Eligibility for Returns

Due to the nature of our products, we generally do not accept returns once an order has been shipped or delivered. However, exceptions may be made in the following cases:

  • You received the wrong product
  • The product arrived damaged or defective
  • The item is missing from your order

All claims must be supported with clear photos and order details.

3. Refunds

Refunds may be issued under the following circumstances:

  • Order cancellation before shipment
  • Verified damaged or defective items
  • Items that were not delivered due to our error

Approved refunds will be processed to the original payment method. Please allow 3–10 business days for the refund to reflect, depending on your payment provider.

4. Non-Refundable Situations

We do not offer refunds or returns in the following situations:

  • Incorrect address provided by the customer
  • Failed delivery attempts
  • Delays caused by shipping carriers
  • Change of mind after the order has been shipped

5. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled.

6. Exchanges

We do not offer direct exchanges. If you are eligible for a replacement, we will ship a new item after reviewing your claim.

7. Contact Us

To request a refund or report an issue, please contact us with your order details:

Email: [email protected]
Phone: +12342039794

8. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with the updated effective date.